Política de reembolso

At BELVETTI, we review every return request on a case-by-case basis, with the goal of treating each customer fairly and reasonably. We stand behind the quality of our products and want every customer to have a positive experience with our brand. When an issue arises, we always do our best to find an appropriate solution.

How to Request a Return

To request a return, please contact our customer support team at: 📧 supportbelvetti@gmail.com

Include the following information in your email:

— Order number — Product name — Reason for return

Our team will guide you through the return process and provide further instructions if your request is approved.

Important Notice

Returns sent to any address other than the one provided by our support team will not be accepted. Please do not send items back without prior confirmation, as this may result in your return being refused.

Return Conditions

We accept returns on eligible full-price items purchased directly from our website, under the following conditions:

— The return request must be made within 30 days of receiving your order — Items must be unworn, unused, and unwashed — Items must be returned in their original packaging — Items must show no signs of wear, damage, or alteration

BELVETTI is not responsible for return shipping costs unless the item is defective or incorrect.

Once your return is received and approved, please allow 5–7 business days for your refund to be processed.

Return Costs & Exceptions

Return shipping will be free of charge in the following cases:

— Damaged or defective items that affect the functionality of the product — Incomplete orders — Wrong item, size, or colour sent

To ensure a prompt resolution, customers must contact our support team within 7 days of receiving their order for any of the issues listed above.

Refunds

Refunds apply exclusively to the cost of the products.

Please note:

— Original shipping fees are non-refundable — Express or international shipping fees are non-refundable — Refunds are issued to the original payment method

Non-Refundable Items & Final Sale

Items purchased using a discount code, automatic discount, promotion, clearance offer, or marked as "Final Sale" are considered final sale items.

These items:

— Are not eligible for returns, exchanges, or refunds — Are sold as-is — Cannot be returned once the order has been placed

This policy does not affect your legal rights. If a discounted or final sale item is defective or does not match its description, it will be handled in accordance with applicable consumer protection law.

Contact Us

For any questions regarding this Refund and Return Policy, please contact us at:

📧 supportbelvetti@gmail.com 🌐 belvetti.com

By placing an order with BELVETTI, you acknowledge and agree to this Refund and Return Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on our website.