Refund policy

About Returns

Important: Returns are not free. Return shipping costs are the responsibility of the customer.

Can I return a product?

Yes, you can. If you are not satisfied with the product you have received, you may return it within 30 days of receipt.

However, for a return to be accepted, the following conditions must be met:

• The product must include all corresponding parts and accessories, and be properly packaged.
• The product must have been handled with care, with no damage caused by misuse.
• The product must not have been used or worn.
• If the product was received defective, this must be evidenced with photos.

We reserve the right to charge return shipping costs to the customer. Returns are processed within 7 business days. If all conditions are met, they will be officially approved within that period.

Note: We reserve the right to refuse returns of used or damaged products where the fault is not on our part.

How to process a return?

If your order meets the above conditions, please follow these steps to initiate a return:

Send an email to: support@belvettistore.com

Include the following information:

• Order number
• Reason for return
• Photo of the product (in case of damage)
• Your full name
• Your address

We will then provide you with the return address. Please do not send the package to the sender's address. It is essential that you contact us first to receive the correct address. Return shipping costs are your responsibility.

All returns must be sent, at the customer's expense, to our central warehouse.